During extreme or inclement weather conditions, Hubway may choose to temporarily close the system, and public announcements will be made as an alert on the Hubway website and via social media. Station alerts will also be emailed to annual and monthly Hubway members. In the event of a system closing, you'll be able to return bikes to all stations securely, but will not be able to check bikes out. Refunds are not available in the event of system closures due to weather.
Snow removal is a part of the daily responsibilities of Hubway's rebalancing teams, technicians, and station cleaners. During winter months, the teams, coordinated by a dispatch office in Charlestown, are on the street from 7am to 9pm every day, and are equipped with shovels, brooms, and salt to keep stations clear of snow and ice.
If you have any question about whether the system is open or closed, please call Customer Service at 855-948-2929.