Contact Hubway

Customer Service

Phone: 1-855-948-2929
Email: customerservice@thehubway.com

Service is available 24 hours a day / 7 days a week in English & Spanish.

If you're emailing us about a service issue, please include the email address associated with your account or your key number (found under the barcode on your Hubway membership key), so we can locate your record and assist you more promptly.

Station Sponsorships / Donations

For information on the opportunity to financially sponsor or donate a Hubway station, please contact us at sponsorships@thehubway.com.

Corporate Partners

If you're interested in joining our Corporate Program and offering a discounted Hubway membership to members of your organization, please contact us at 617-286-6695 or corporateaccounts@thehubway.com.

Media Inquiries

Please direct all media inquiries and requests to media@thehubway.com.

Advertising & Promotions

For any inquiries around advertising, promotions, marketing, or requests for donations, please email marketing@thehubway.com.

Careers

Interested in joining Hubway? Please see our Careers page for more information and to search for open positions.

Title VI Compliance

Hubway is committed to providing outstanding customer service in an equitable manner to all persons regardless of race, color, national origin, gender, religious beliefs, age, disability, sexual orientation, or other protected class. Know Your Rights.

Find more information on Title VI in English and Spanish.

Fill out the Hubway Title VI Complaint Form to register a complaint.