News

[SYSTEM ALERT] Software upgrade complete, thanks for your patience

You may not have even noticed. It was only for a few hours, and most riders were able to continue using Hubway as usual, but the big news is we upgraded Hubway’s back-end software today!

While the majority of changes will not be visible to Hubway riders, the updates to the system software will provide members with additional trip history details and an easier-to-read account redesign, and will provide automated tools for communicating mechanical issues with Hubway technicians (for example, when a rider marks a bike for repair)! The updates will also greatly improve the tools used by the company that operates the system, Motivate International Inc, and will allow for testing new equipment for Hubway expansion.

This was a major system upgrade for Hubway. While every effort was made to minimize the disruption it may have caused, we do apologize to any riders who were inconvenienced. We thank you for your patience as this work to improve Hubway for all riders was going on.


If you have any questions, please reach Hubway customer service by calling 1-855-9HUBWAY (948-2929) or writing to customerservice@thehubway.com. Find out more about the Hubway system, station expansions, deployments and outages/closures at www.thehubway.com, on Twitter at www.twitter.com/hubway, and on Facebook at www.facebook.com/Hubway.

Station Move Alert: Harvard University River Houses / Plympton St at Memorial Drive, Cambridge

Station Move Alert: On Friday, May 22nd, the Harvard University River Houses / Plympton Street Hubway station will be moved approximately 1-2 blocks northeast from its current location along Memorial Drive in Cambridge to its new seasonal location on Grant Street, between DeWolfe & Banks Streets. This will be an on-street (not sidewalk) location.

Please use our Spotcycle app for smartphones or visit www.hubwaytracker.com for up to the minute system information on system availability.

Thanks for using Hubway!

Station Move Alert: Kendall T at Main St, Cambridge

Station Move Alert: On Friday, May 22nd, the Kendall T at Main Street Hubway station, located in Kendall Square, Cambridge, will be relocated to the Ames Street sidewalk at the southwest corner of Ames & Main Street. This station is scheduled to remain in the new location throughout the spring & summer.

Please use our Spotcycle app for smartphones or visit www.hubwaytracker.com for up to the minute system information on system availability.

Thanks for using Hubway!

Station Move Alert: North Station Hubway

Station Move Alert: Due to planned sidewalk construction, this evening, Tuesday, May 19th, at 6pm, the North Station Hubway station will be relocated to a temporary location to the left of Portal Park, against the wall that abuts the Route 93 underpass, as pictured in the image below.

Because there are two station terminals at North Station, the relocation will be made without a break in service. There will be a Hubway representative to help you with docking during the move, but please allow for a little extra time.

PLEASE NOTE: this is a temporary move expected to last a few days, and plans are for the station to return to its permanent location on Causeway Street after construction is completed.


Please use our Spotcycle app for smartphones or visit www.hubwaytracker.com for up to the minute system information on system availability.

Thanks for using Hubway!

[SYSTEM ALERT] Software Upgrade, Partial System Outage, Improvements on May 19-20

SYSTEM ALERT: Beginning Tuesday, May 19th, at approximately 7:00pm, Hubway will be conducting a significant upgrade to the operational software that powers the system.

While the majority of the changes will not be visible to Hubway users, the updates to the system software will provide members with additional trip history details and an easier-to-read account redesign, and will provide automated tools for communicating mechanical issues with Hubway technicians. The updates will also greatly improve the tools used by the company that operates the system, Motivate International Inc, and will allow for testing new equipment for Hubway expansion.

The upgrade will last approximately 16 hours during which there will be an impact on users of the system. During the upgrade: 

  • Key holding members (annual & monthly) will be able to rent bikes from one station and dock them at the same or another station. However, you will not be able to rent bikes from the same station twice while the upgrade is underway.
  • Members will not be able to log into their online account. Once the update is complete, you’ll be able to access all of your account history.
  • No new memberships, renewals, or gift certificates will be available for purchase on the Hubway website (www.thehubway.com).
  • Station and dock information will not be accurate on any website, map, or mobile app. Once the update is complete, the accurate info will return.
  • “Time credits” and other features will not be available at Hubway station kiosks.
  • No card-payment rentals (24-hour & 72-hour memberships) will be available at Hubway stations.

While this is a major system upgrade for the Hubway system, every effort will be made to minimize the disruption this may cause. We thank you in advance for your patience as we work to improve Hubway for all riders.


If you have any questions, please reach Hubway customer service by calling 1-855-9HUBWAY (948-2929) or writing to customerservice@thehubway.com. Find out more about the Hubway system, station expansions, deployments and outages/closures at www.thehubway.com, on Twitter at www.twitter.com/hubway, and on Facebook at www.facebook.com/Hubway.