You may not have even noticed. It was only for a few hours, and most riders were able to continue using Hubway as usual, but the big news is we upgraded Hubway’s back-end software today!
While the majority of changes will not be visible to Hubway riders, the updates to the system software will provide members with additional trip history details and an easier-to-read account redesign, and will provide automated tools for communicating mechanical issues with Hubway technicians (for example, when a rider marks a bike for repair)! The updates will also greatly improve the tools used by the company that operates the system, Motivate International Inc, and will allow for testing new equipment for Hubway expansion.
This was a major system upgrade for Hubway. While every effort was made to minimize the disruption it may have caused, we do apologize to any riders who were inconvenienced. We thank you for your patience as this work to improve Hubway for all riders was going on.
If you have any questions, please reach Hubway customer service by calling 1-855-9HUBWAY (948-2929) or writing to firstname.lastname@example.org. Find out more about the Hubway system, station expansions, deployments and outages/closures at www.thehubway.com, on Twitter at www.twitter.com/hubway, and on Facebook at www.facebook.com/Hubway.