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[SYSTEM ALERT] Tonight's (6/30) software update, partial system outage 11pm-1am

SYSTEM ALERT: Beginning Tuesday, June 30th, at approximately 11:00pm, and continuing through Wednesday, July 1st, at 1am, Hubway will be conducting an update to the operational software that powers the system. While key-holding members (annual & monthly) will be able to rent bikes during this 2-hour span, here are how the system will be affected at that time:

  • No card-payment rentals (24-hour & 72-hour memberships) will be available at Hubway stations.
  • Members will not be able to log into their online account. Once the update is complete, you’ll be able to access all of your account history again.
  • Station and dock information may not be accurate on any website, map, or mobile app. Once the update is complete, the accurate info will return.
  • “Time credits” and other features will not be available at Hubway station kiosks.

Every effort will be made to minimize the disruption this may cause, and we do not anticipate this affecting a large volume of riders. We thank you in advance for your patience as we work to improve Hubway.


If you have any questions, please reach Hubway customer service by calling 1-855-9HUBWAY (948-2929) or writing to customerservice@thehubway.com. Find out more about the Hubway system, station expansions, deployments and outages/closures at www.thehubway.com, on Twitter at www.twitter.com/hubway, and on Facebook at www.facebook.com/Hubway.

[Boston Globe] Public bike counter tracks cyclists cruising through Cambridge

The following article was originally published by Nicole Dungca in the Boston Globe on June 27th, 2015.

photo credit: Matthew J. Lee / Globe Staff


Cambridge has one of the highest percentages of bike commuters in Greater Boston — and now, the city has a way to show it off.

If you find yourself biking down Broadway Street in Kendall Square, you can now check out how many cyclists came before you that day. The city recently installed a bike counter that started on Tuesday displaying the number of cyclists who passed through the area, according to city spokeswoman Cara Seiderman.

The new contraption, which displays in big green numerals the daily count of cyclists who have passed the spot, will supplement the city’s bike census, taken every two years. During those counts, employees spread out over 17 locations for four hours and record the cyclists they see. The city then extrapolates that data to come up with the number who pedal through the area.

Seiderman said they won’t be doing away with the manual count, but officials hope the new bike counter will be more accurate and easier.

“We know that a lot of people are traveling by bicycle in Cambridge and that the numbers have been increasing for more than a decade,” City Manager Richard C. Rossi said in a statement.

Officials think the counter is a way to show how many people are out biking, and making sure people know “bicyclists count.” But Seiderman said they are also excited about the valuable pieces of data they’ll be able to collect.

“If you can get 24/7 data, you have a much better picture of what the patterns are,” she said. “We can see if they’re biking year-round or biking through the rain.”

Officials believe the counter is the first of its kind in the state. With it, Cambridge joins the ranks of such bike-friendly cities as Portland, Ore., and Montreal. The counter from the Montreal-based Eco-Counter company was funded by a $25,000 grant from the Helen and William Mazer Foundation.

In three days, the counter had already ticked off about 6,000 bikes, according to Seiderman. Don’t expect to see that big green number skyrocket into the hundreds of thousands: The machine resets at midnight, ensuring a fresh daily count. A less prominent estimate of the annual bike tally will also be displayed.